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Eating dinner with Scarlett Johansson
I recently had the pleasure of watching Spike Jonze’s film “Her,” best described as a near-future, slightly sci-fi comedy-drama in which a human male named Theodore (Joaquin Phoenix) develops an...
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Here’s why the end is near for restaurant POS terminals
I recently had the pleasure of attending and participating in the 33rd Annual Piper Jaffray Consumer Conference, where I heard fresh perspectives from restaurants, retailers, investors, analysts and...
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Wait time zero: The need for speed
“I feel the need … the need for speed!” It’s one of the most famous quotes from one of the highest grossing movies of all time – the 1986 epic, “Top Gun” – but it also sums up nearly a century of...
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10 things you should know about Apple Pay
When Apple launched Apple Pay in October they generated quite a bit of buzz (and some apprehension) within the e-commerce community. I recently spoke to Elevate Research about key things you should...
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Why Estimote stickers will change how brands interact with customers
The team at Estimote has built a lightweight, context-aware way for developers to build the next generation of apps. The video below shows a few retail scenarios where technology can interact with the...
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Food of the Future?
“Dear Customer – The powder you now behold is more than meets the eye. This mix of mass, energy, and information is the staple food of the future.” – Rob Rhinehart, CEO of Rosa Labs (makers of...
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Back-of-the-house paper piles disappear with Squadle
Odds are you aren’t reading this article on a piece of paper in spite of paper’s amazing ability to transmit information for millennia. You might not even be able to remember the last time you actually...
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Where should you build your next store? Online.
Do you know where your customers are when they’re thinking about your brand? Years ago, such a question would likely elicit visions of Minority Report-like “pre-cogs”. Today, with the growing...
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The blue ocean of off-premise opportunity
A dear friend and avid scuba diver recently said to me, “If you never explore the ocean, you will only ever see half of the world.” Above water, enjoying the same kind of pure oxygen I’ve been...
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Beyond pizza: Online ordering and delivery spread to all segments
Originally published by PizzaMarketplace.com It was 17 years ago when I got my first hands-on experience with delivery operations. As a pizza delivery driver for Pizzaman in my hometown of Newton,...
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Inside the $100B shift toward digital ordering
From SmartBlog Food & Beverage After a great MURTEC keynote speech by Capriotti’s CMO/CIO Jason Smylie, I was inspired to read the futurist mainstay “The Singularity is Near” by Ray Kurzweil. In...
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Digital Darwinism and undermining vs. enhancing tech
When you think about the digital shift we are living through, what immediately comes to mind? In the event that an all-encompassing description evades you, R. Ray Wang of Constellation Research...
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MIT Sloan Review: Digital Disruption Headed for Restaurant Industry
Every year, MIT Sloan Management Review & Deloitte team up to measure the scope and rate of digital change through a global survey of executives. The digital impact to executive psyche in 2016 is...
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Delivery 2.0: Meeting the Needs of the On-Demand Consumer
Originally published by QSRWeb New York University Professor of Clinical Marketing Scott Galloway shares an enlightening perspective on Uber in his speech last year in which he described the company’s...
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What the ‘Experience of the Future’ means for McDonald’s
McDonald’s recently outlined plans to go big on digital and revamp its stores, accelerating “Experience of the Future” restaurants in the U.S. We spoke to MRM on how technology can change the guest...
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Can fast food be even faster?
Originally published in Hospitality Technology When McDonald’s outlined bold plans for revamping their restaurants at its recent Investor Day, what they unveiled felt more like The Jetsons’ “fly-in”...
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Can restaurants thrive in an Amazon + Whole Foods world?
Amazon’s acquisition of Whole Foods is one of the largest disruptions the food industry has experienced in recent history. Understanding the macro trends surrounding this acquisition will help...
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